At Closet Daily Shop, we’re committed to delivering timeless fashion pieces to your doorstep with care and efficiency. Our shipping and returns policies are designed to make your shopping experience as seamless as our curated collections.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to serve our global customers (excluding Asia and some remote areas):
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Please note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot guarantee delivery dates for international shipments.
Returns & Exchanges
We want you to love every timeless piece from our collection. If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.
Return Policy Details
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, and in original condition with all tags attached
- Proof of Purchase: Original receipt or order number required
Non-Returnable Items
For hygiene reasons, we cannot accept returns or exchanges on:
- Hats
- Swimwear (if hygiene seal is broken)
- Slippers
How to Initiate a Return or Exchange
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
- Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
- Package Your Items: Securely pack the items in their original packaging with all tags attached.
- Ship Your Return: Send the package to our returns center: Closet Daily Shop Returns
1507 Valley Street
Camden, US 08102 - Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
- Original shipping fees are non-refundable.
- For exchanges, we’ll cover the cost of shipping the replacement item to you.
Refund Process
- Processing Time: 3-5 business days after we receive your return
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
Exchange Process
To exchange an item for a different size or color:
- Follow the same return process above
- Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
- We’ll ship your new item once we receive and process your return
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Closet Daily Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
- Item Name:
- Size/Color:
- Reason for Return/Exchange:
- [For exchanges, please specify desired replacement item:
- Item Name:
- Size/Color:
I understand that I am responsible for return shipping costs unless the return is due to an error on your part.
Please provide return authorization and instructions at your earliest convenience.
Best regards,
[Your Full Name][Your Contact Information]
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement or refund.
For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team. We’re here to ensure your Closet Daily Shop experience reflects the quality and timeless elegance of our fashions.