FAQ

Our target customers are fashion-conscious individuals who appreciate curated wardrobe essentials that blend style with practicality. Whether you’re building a capsule wardrobe, refreshing your workwear, or looking for versatile pieces that transition from day to night, we’ve got you covered. Our collections cater to those who value effortless style in their everyday lives.

We specialize in timeless, versatile fashion pieces with a contemporary twist. From seasonless essentials like sweaters and coats to statement items like jumpsuits and heels, our collections are carefully curated to offer mix-and-match potential. Think of us as your go-to for elevated basics with just the right amount of trend-forward touches.

Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these measurements to your favorite well-fitting items at home. If you’re between sizes or unsure, our customer service team at [email protected] can provide personalized recommendations.

Most of our customers find our items true to size. However, some styles (like dresses or outerwear) may have specific fits described in the product details (e.g., “oversized” or “fitted”). We always include fit notes to help you make the best choice for your body type.

Currently, our size range focuses on standard sizing (XS-XL for most items), but we’re constantly expanding our offerings. Sign up for our newsletter to be the first to know about new size ranges being added to our collections.

During checkout, simply select “Create an account” after entering your email address. You’ll be prompted to set a password. Having an account lets you track orders, save your shipping information, and access your order history.

Click “Forgot password” on the login page and enter your email address. You’ll receive a link to create a new password. If you don’t see the email, check your spam folder or contact us at [email protected].

We process orders quickly to get your items to you ASAP. If you need to make changes, email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.

We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All payments are processed through encrypted systems to ensure your financial information remains protected.

Absolutely. We use industry-standard SSL encryption to protect all transactions. You can also choose to checkout through PayPal for an additional layer of security.

Payment declines usually occur due to: incorrect card details, insufficient funds, or your bank’s security measures. Double-check your information and try again. If issues persist, contact your bank or try an alternative payment method.

Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking and insurance.
Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch with basic tracking.

Once your order ships, you’ll receive an email with tracking information. For Standard Shipping, you’ll get detailed tracking; Free Shipping includes basic tracking. You can also check your order status by logging into your account.

Currently, we focus on providing reliable standard shipping options to keep our prices accessible. For urgent needs, we recommend ordering well in advance of when you need the items.

While we work with trusted carriers, occasional delays can happen due to customs or other factors. If your package is significantly delayed, contact us at [email protected] with your order number and we’ll investigate.

We ship worldwide except some Asian countries and remote areas. During checkout, simply enter your address to see if we can deliver to your location. For specific inquiries, email our customer service team.

We offer 15-day returns from the delivery date. Items must be unworn, undamaged, and with all original tags attached. Some final sale items may be excluded (clearly marked on product pages).

Email [email protected] with your order number and the items you wish to return. We’ll provide return instructions. Returns are processed within 3-5 business days of receipt at our warehouse.

Currently, we process returns for refunds only. If you need a different size or color, simply place a new order and return the original item following our return process.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t be responsible for items lost in return transit.

Once we receive your return, please allow 3-5 business days for processing. Refunds are issued to your original payment method and may take additional time to appear in your account depending on your bank.